The Complaints and Information Team for Children's Services is for members of the public who are not satisfied with a service they have received or who do not agree with a decision made by staff in Wandsworth's Children's Social Services Department and who have been unable to resolve their concern with the service direct.
Benefits of contacting the Unit:
- you can talk to someone about your complaint;
- independent advocates will be used when necessary;
- a written response and feedback on outcomes and improvements will be given.
Your complaint can be passed to the manager in person, by phone or in writing. Alternatively, you can contact the Complaints and Information Team by free phone, e-mail or fax or in writing to the freepost address. You will receive an initial response within ten days.
Please note if you have a complaint about a school please ensure you have spoken to the Head or Chair of Governors at the school in the first instance. Schools Complaints are not usually handled by this team.