Concerns and complaints relating to funding hours entitlements

If your child is attending a Wandsworth provision and you are concerned that you are not receiving your funded childcare hours, please follow these steps to address the issue:

Document the Issue: Keep a detailed record of the hours promised versus the hours received.

Contact the Provider: Speak directly with your childcare provider to discuss your concerns and provide any documentation.

Follow the Provider's Complaints Procedure: Submit a formal written complaint as per the provider’s procedure.

If concerns remain, contact the Local Authority by completing the online form.
 

Seek Advice from Organisations: Organisations like Citizens Advice can offer guidance if you are not satisfied with the responses.

Consider Legal Action: As a last resort, consider legal action with appropriate legal advice.

By following these steps, you can ensure your concerns are formally addressed and work towards a resolution.