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Complaints and Information Team for Children's Services

We aim to make sure you are happy with our services. If, however, you are unhappy about any aspect of our services, please complain to us. Don't just put up with it! If something is wrong you should complain. Stage 1 If you are not…

Complaints Procedure for Council-run Schools

All school governing bodies are required to have a complaints procedure. This should be published and made available to you upon request. Academies and free or independent schools are required to have their own complaints procedures.  If your complaint is about a school …

How to complain, compliment or feedback about a Local Offer service, activity or provider.

If possible, please make your complaint, give your compliment or feedback  direct to the person you are dealing with, or their manager, using their complaints, compliments and/or feedback procedures. If you want to complain, compliment or feedback about a Local Offer service, activity or provider you can…

Special Educational Needs, Inclusion and Disability Policy 2020-24

This policy identifies the key principles that underpin the changes that are being made within Wandsworth to working practices and service development to implement the SEND reforms.  Local agencies are working to make improvements which include: partnership with parents, carers, children and young people, improvements to the way…