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WaterHelp Scheme from Thames Water

If you are eligible for WaterHelp, you will receive a 50% reduction to your future charges from the date we receive your application. So send it to us straight away. 

Thames Water understand that paying bills can be a worry, particularly if you are struggling with money.  Together with WaterSure, which caps water bills, WaterHelp should mean that everyone can afford their water bill.


Who to contact


Where to go

WaterHelp Team
Thames Water
PO box 508
SN38 9TU
Get directions

Last updated: 03 Jan 2023