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WaterSure Scheme from Thames Water

This scheme caps the cost of water for qualifying households.  Thames Water understand that paying bills can be a worry, particularly if you are struggling with money.  WaterSure is just one of the ways they can help make things easier, by capping qualifying customers’ bills.

It is available for all their household customers who have a water meter and meet certain criteria.  If you do qualify, WaterSure will cap your annual bill at £423 (2022/2023) so you won’t have to pay more than that, no matter how much water you have to use. 

If your water use during the year does not go above £423 in charges, you will only be charged for the lower amount of what you’ve used.

Please see their website below for more information.

Who to contact


Where to go

WaterSure Team
Thames Water
PO box 508
SN38 9TU
Get directions

Last updated: 16 Feb 2023