WaterSure Scheme from Thames Water
This scheme caps the cost of water for qualifying households. Thames Water understand that paying bills can be a worry, particularly if you are struggling with money. WaterSure is just one of the ways they can help make things easier, by capping qualifying customers’ bills.
It is available for all their household customers who have a water meter and meet certain criteria. If you do qualify, WaterSure will cap your annual bill at £423 (2022/2023) so you won’t have to pay more than that, no matter how much water you have to use.
If your water use during the year does not go above £423 in charges, you will only be charged for the lower amount of what you’ve used.
Please see their website below for more information.
Who to contact
Where to go
- WaterSure Team
PO box 508
- SN38 9TU
- Get directions
Last updated: 16 Feb 2023