Live Chat with the Family Information Service

Please note that the live chat is not currently available. Sorry for any inconvenience this may cause.

By clicking on the above 'Live Chat' button you will be contacting the Family Information Service.

Please visit the Council's website for other departments such as council tax and parking: www.wandsworth.gov.uk

The Family Information Service provides information and assistance to parents, children, young people and professionals on support services and activities for the 0-19 years age group (25 if the young person has a special need). 

Live Chat is an online service for people who require live support, as an alternative to email and phone. Click on the image above to speak to an agent.

Live Chat will only be available if there is an agent available. If no agents are available, you can contact the Family Information Service on 020 8871 7899 or fis@wandsworth.gov.uk 

Frequently Asked Questions

How can I find a nursery for my child?
You can find a list of private and maintained nurseries in Wandsworth here:
Private and maintained nurseries

How do I apply to a nursery?
You should apply directly to the nursery that you’d like your child to attend. If there are no spaces left, you can ask to be placed on a waiting list.

How can I find a childminder for my child?
You can find a list of childminders in Wandsworth here:
List of childminders in Wandsworth
You will need to contact the childminder directly to discuss vacancies and prices and to find out any more information.

How can I become a Wandsworth childminder?
You can attend a childminder briefing session run by our childminding team. More information can be found here:
How to become a Wandsworth childminder

I’d like to contact my/my child’s social worker
A: You can contact the Multi-Agency Safeguarding Hub (MASH) team to find your/your child’s social worker on 020 8871 6622

I’d like to apply for a Wand Card
You can do this online, or you can call and ask for an application form to be sent out to you. You can find more information here:
Apply for a Wand Card