Skip to main content

Accessibility Statement

Accessibility statement for the Family Information Service website

This accessibility statement applies to the website This website is run by Wandsworth Council. We want as many people as possible to be able to use this website. To help achieve this we:

  • use clear, concise, easy to understand text, aiming to always explain unfamiliar terms
  • structure pages and headings consistently
  • add alternative text to images, where appropriate
  • allow you to change colours, contrast levels and fonts
  • allow you to zoom in up to 300% without the text spilling off the screen
  • make it possible to navigate most of the website using just a keyboard
  • make it possible to navigate most of the website using speech recognition software

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

In general the website is very accessible but some documents are not fully accessible and most videos do not have captions.

What to do if you cannot access parts of this website

In the first instance you should contact the department, organisation or person listed on the page as they would be best able to help you. If this is not possible you should use one of the contact details below: 

  • email
  • call 020 8871 7899 (9am to 5pm Mondays to Friday)
  • by post using the address below

Family Information Service
Town Hall Extension, Fifth Floor
Wandsworth Town Hall
Wandsworth High Street
London SW18 2PU

Reporting accessibility problems with the website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Family Information Service team by emailing

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

See contact details for how to get in touch with us.

Technical information about this website's accessibility

Wandsworth Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Non-accessible content

Some of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be marked up so they are accessible to a screen reader.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

We will work to ensure key new documents meet accessibility standards.

How we tested this website

Our developers, Open Objects / Idox, tested to ensure it meets accessibility standards, and assured us that we are now compliant.

The Family Information Service team also manually review and update the site to maintain any parts that automated testing cannot cover.

What we are doing to improve accessibility

When we update our website we will carefully monitor new content to ensure it meets accessibility standards.

We will work to improve the accessibility of documents published on the website. 

We plan to carry out in depth user testing in the future, including with users of assistive technology.

Date of statement

This statement was published on 24th August 2020. It was last updated on 22nd June 2021.